New and unused products with the tamper seal intact are eligible for return within 30 days of purchase. Our return address is different than our shipping address so please contact us at info@serendipity-usa.com and we will guide you through the process. For additional information of our return and exchange policy, please visit our Return & Exchanges page.
All orders are shipped from Miami, FL.
Orders placed before 1PM EST will be processed and shipped the same day.

After 1PM EST order will ship the next business day (excluding weekends and holidays).
Orders placed during promotional sales may experience slight delays.

Any order over $100 that is shipping to a US address is eligible for free shipping using the ground service of our choice.

Shipping will take between 3-10 business days.

*All Shipping days are business days (Monday–Friday).

You will receive an order confirmation email letting you know we have received your order and it is being prepped for shipment.

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We ship internationally and international shipping rates will apply. Because of the low value of our shipments, taxes and duties are not usually charged, however, there is no guarantee. Some countries outside the United States may require import tax, duties and related customs fees for the imports. The cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the customs office of the destination country. For further details of charges, please contact your local customs office directly.
If there are any issues with you order please email us at info@serendipity-usa.com within 12 hours of your purchase. Please include your order number and any changes you wish to make. While we can’t guarantee we’ll be able to make the adjustments we will do our very best to accommodate your request.

We are not responsible for any mis-shipments which occur as a result of entering an incorrect address so please double check all addresses before submitting an order.

All of our formulas are 100% made in the US.
A portion of our proceeds goes to local animal shelters and rehabilitation centers and, initially, we will be selecting organizations near and dear to us in Miami and LA. If you have an organization in mind we’d love to hear it! Please email us at info@serendipity-usa.com and write DONATION in the subject line.
Interested in purchasing our products in bulk for wholesale distribution? Wonderful! Please contact us using the wholesale inquiry form below.